Privacy Policy

1. Information We Collect

We collect only the information we need to provide our service. This includes:

• Account information you provide, such as your username and email address.
• Basic device and app information, used for authentication and technical diagnostics.
• Approximate location based on your IP address, used to price your subscription in the correct currency.
• Payment information needed to process subscriptions. Card details are handled by our payment processor; we only keep limited information such as the card brand and the last few digits.
• Limited Discord data you choose to connect, used only to deliver the features you enable. We do not read or store the content of your private Discord messages.
• Usage and diagnostic information to help us maintain and improve the service.

We do not sell your personal information.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the WiseCord service, process subscription payments, send you important service communications, provide customer support, and prevent fraud or abuse. We do not use your information for purposes you have not agreed to.

3. Data Storage and Security

We use industry-standard safeguards to protect your information, including encryption in transit and restricted access to our systems. Passwords are stored in hashed form and card payment details are handled by our payment processor, not by us. No online service can be guaranteed to be completely secure; if we become aware of a breach that affects your personal data we will notify you as required by applicable law.

4. Data Sharing

We do not sell, rent, or trade your personal information. We share limited data with trusted service providers who help us operate the service, such as payment processors, hosting providers, notification services, and analytics providers. These providers are contractually obligated to protect your data and may only use it for the services they provide to us. We may also disclose information if required by law or to protect the rights, safety, or property of WiseCord, our users, or others.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the service. If you request deletion we will remove your personal data within a reasonable period, except where we are required by law to retain certain records (for example, payment or tax records).

6. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account and associated data; withdraw consent for marketing communications at any time; and request a copy of your data in a portable format. To exercise any of these rights, please contact us through our contact page.

7. Cookies and Tracking

Our website uses essential cookies to maintain your session and remember your preferences, and basic analytics cookies to understand website traffic patterns. We do not use cookies for targeted advertising. You can disable cookies in your browser settings, though some website features may not function correctly without them.

8. Children's Privacy

WiseCord is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it. Users between 13 and the age of legal majority in their country must have the consent of a parent or legal guardian to use our service.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the revision date at the bottom of this page. We encourage you to review this page periodically. Continued use of WiseCord after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us via our contact page. We will respond to your inquiry as promptly as possible.